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  • Why must my shipping address be necessary to be on record with my credit card issuer?
    This security measure is in place to safeguard our customers from identity theft and unauthorized transactions when ordering online. Protecting the personal privacy of our customers is the highest priority for us.
    When the customer's shipping address and billing address are different, we ask the customer to add the shipping address to their bank card profile as an "alternate shipping address".
    The reason we request customers to add the address on file with the card issuer is that the cardholder is the only individual who owns the authority to edit or add an "alternate shipping address" on the account.
    Without this policy active, anyone who acquires a credit card number can submit an online order and have that order sent out anywhere in the United States. This security measure is active to avoid fraud. Furthermore, if an order is not verified within 3 business days, the order will be cancelled by our system.
  • What's the reason for my credit/debit card being denied? Will I have to place a new order?
    A credit or debit card can be denied if the credit card number, expiration date, or security code (CVV2) does not input correctly when the order is being placed. If you input wrong information, we will be denied to charge the card. You can follow these steps to fix this scenario:

    STEP 1: You can enter again your credit card info and/or change your payment method. You will then receive a "real-time" authorization for the charge of your credit card.

    STEP 2: If your credit card has been denied once more, you can reach out to your credit card company asap. Please inform your card issuer that you tried to submit an online order with us and that you want to know the reason why we failed to charge your card.

    After your card issuer verifies that we do have the authorization to charge your card, you can go back to step 1 and place your order. A credit card can be declined for other reasons, such as daily limit, insufficient credit.
  • Can you explain what a authorization hold is?
    Authorization holds are sent to your financial institution to confirm that your payment method is valid. These requests are not charges, but in some instances, they may impact your available account balance. Your account is only charged by us when your order is invoiced and sent out to you.
  • What does Failed to Charge mean and why did you request that I make my payment using PayPal?
    A Failed to Charge scenario happens when we are unable to capture the funds from your PayPal account because the initial authorization expired. You will be informed by email to reinstate the authorization by logging into PayPal and resubmitting your PayPal payment information.

    NOTE: You are not being charged twice. The email is only to inform you to reinstate the authorization because we did not capture your funds.
  • What is the Hazardous Materials fee applied to items such as airbags, seat belts, etc.?
    Certain items, such as but not limited to airbags, and seatbelt pre-tensioners are labeled as hazardous materials. They need to be sent out with special handling making sure that they are delivered securely and additional forms are required. HazMat items must be shipped in compliance with Federal regulations. We comply with all regulations.
    We only use FedEx Ground and UPS Ground to ship your HazMat items. We do not ship HazMat items to Alaska and Hawaii, or international customers.
  • How do you charge a sales tax?
    Tax laws for online sales are changing due to the recent Supreme Court ruling. The United States Supreme Court ruled on a case involving whether states can require remote sellers to collect sales tax. The decision, in South Dakota v. Wayfair Inc., gives states the authority to require remote sellers to collect sales tax.
    We will charge tax on orders shipping to states where we are required to collect the tax. Sales tax on your orders is based on your state and district's rates. Consult with a tax professional for additional details.