Refund Issues

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  • What's the processing time to issue a refund on a return once I ship the part(s) back with the RMA?
    Processing time generally takes up to 5 business days once our facility takes delivery of the authorized return. Sometimes, the authorized return may take longer to be thoroughly inspected and processed. Once the authorized return goes through inspection, it typically takes the card issuer 2-3 business days to post the funds back on the statement. Sometimes, banks may need additional time to process the refund due to their policies.

    To be eligible for a refund, returns must meet all of the following standards:
    1. The items still have the original manufacturer packaging or box.
    2. The original manufacturer packaging or box must not be damaged.
    3. The genuine label with the barcode must be intact.
    4. The items are not used or have been installed and are in a resalable condition.

    All refunds will be credited back to the customer's original credit or debit card used. If you do not receive credit after 2 weeks from the return date, you can reach out to our customer service agents by phone, email or live chat for an update on your return.
  • My return was verified to be delivered back to ToyotaPartsPrime.com based on the tracking number. What's the processing time for my refund/replacement once that happens?
    Our RMA team typically takes up to 5 business days to do a complete inspection and process an authorized return item. Sometimes, the authorized return may take longer to be thoroughly inspected and processed. Processing time for replacements will vary depending on when we receive your authorized return and availability of the item(s).
    If the shipping carrier verifies that we've taken delivery of your return, reach out to our customer service agents with your tracking information and your order number via email, phone or live chat to get quicker status updates for your authorized return.
  • What happens next if the returned item does not satisfy return policy guidelines?
    If an authorized returned item does not qualify for a refund, Our RMA team will notify you promptly via email. The item in question can be shipped back to the customer at their own expense. The customer is responsible for shipping the item back to us in the original condition that it was shipped (ex. original package intact, undamaged, in resalable condition, etc.).
  • What is the time frame for a refund to actually post on my credit or debit card statement?
    It typically takes up to 5 business days to complete the return and process an RMA for credit once we take delivery of the authorized return at our facility. Once the return process is completed, please allow 2-3 business days for the refund to reflect on your credit/debit card statement. We will also email you a credit memo with the amount refunded back to your account.
    Refunds with PayPal or PayPal Credit work the same way as paying with credit/debit cards. The refund time is dependent on PayPal and your bank. To learn more about PayPal refund and your refund status, please visit:
    https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212