Return Policy

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  • Where can I get more details about your Return Policy?
    You can view more details about our Return Policy when you click here.
  • Can you inform me of the basic return policy details briefly?
    Within 15 days of order delivery, the customer is required to inform us to be eligible for an RMA. We must be informed by the customer within 5 days of delivery of order with damaged/missing parts or lost packages. To qualify for a refund depends on whether the returned parts meet our return policy guidelines. You can click here for more details on our Return Policy.
  • Which parts and accessories are eligible to be returned?
    All controlled parts, oils/chemicals, bare engine assemblies, tools, printed materials, merchandising aids, hazmat parts, and special order items are classified as non-returnable. Controlled parts are parts requiring the manufacturer to track the vehicles on where the parts will be installed on. Common controlled parts consist of: emission labels, airbags, seatbelts, etc. Also, all electrical parts are non-returnable. You can click here to see additional information about returnable/non-returnable items on our Return Policy page.
  • What if I receive a defective part? What's your warranty policy?
    If an item is deemed to be defective, please reach out to us immediately so that we can help you with a warranty claim on the item. Our RMA team will work with you to ship the item back to us. Once we take delivery of the returned item, our parts specialists will inspect and test the item for any defects. If the item is ruled to be defective, we will file a warranty claim with the manufacturer and send out a replacement to the customer in a timely manner. If the returned item is deemed not defective, you will be granted the option to have the item sent back to you at your own expense.

    You can click here for more information about our Warranty Policy.
  • What if I receive a damaged/wrong part? What if the package I received is missing a part I ordered?
    If your order arrived damaged, was misdelivered, is missing an item, etc., you can reach out to us within 5 business days of delivery of your order. Most situations with these matters will need an "RMA" inquiry placed through our Contact Us page.
  • What if my order is lost in transit to my location?
    If an order is deemed to be lost on its way to you and has not been delivered by the carrier, the customer is required to inform us within 5 business days of the shipping carrier's scheduled delivery date. Our RMA team will next reach out to the shipping carrier and place a tracer on the missing package(s). If the delivery service is unable to find the lost package(s), our RMA team will file a claim with the carrier and a new replacement order will be sent out to you in a timely manner.
  • Does a restocking fee apply to my returned item?
    A restocking fee of 20% may apply to all authorized returned items. Contingent on the scenario, our RMA team will determine special exceptions depending on your case. The restocking fee is applied to accommodate credit card processing fees, and shipping expenses back to the manufacturer, etc.
  • Do you offer exchanges?
    We don't provide exchanges on items.We process all authorized returns for either a refund or a replacement only.
  • How do I get an update on my RMA/Return/Refund?
    Processing time is generally about 5 business days once our facility takes delivery of the authorized return. You can get the latest update on the status of your RMA by reaching out to us via email, phone or live chat.